Privacy Statement
At Bali-Hai Mail Order Nursery, we are committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect personal information to process your orders, provide customer support and improve our services. We will only send marketing emails where you have given consent and you can unsubscribe at any time.
Information We Collect
We may collect the following information:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order history
- Payment transaction information
- IP address and website usage information
- Information submitted through contact forms
Who We Are
This website, www.mailorderplants4me.com, is operated by Mrs M.E. Scroggy trading as Bali-Hai Mail Order Nursery.
Telephone: 07708 257164
Postal Address:
Bali-Hai Mail Order Nursery
42 Largy Road
Carnlough, Ballymena
Co. Antrim
Northern Ireland
BT44 0EZ
VAT Number: GB226949082
Why We Process Your Data
- To fulfil orders and provide customer service.
- To comply with legal, accounting and tax obligations.
- To improve our website and services.
- To send newsletters and marketing emails where consent has been provided.
Email Marketing
If you subscribe to our newsletter, your details may be processed by Mailchimp on our behalf. Every marketing email contains an unsubscribe link which allows you to opt out at any time.
Comments
When visitors leave comments on the website, we collect the information shown in the comment form together with the visitor’s IP address and browser information to help detect spam.
An anonymised hash generated from your email address may be sent to the Gravatar service. Their privacy policy can be viewed at: Automattic Privacy Policy.
Media
If you upload images to the website, please avoid including embedded location data (EXIF GPS), as visitors may be able to download and extract this information.
Cookies
Our website uses cookies to improve your browsing experience. Cookies may remember login details, save display preferences and help us understand how visitors use our website.
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
Google Analytics
We use Google Analytics to understand how visitors use our website. Information collected may include pages viewed, time spent on the site, device type and general location data.
Analytics cookies are only used where required by law and where consent has been provided. Information may be processed outside the United Kingdom using approved safeguards.
Embedded Content
Pages on this website may contain embedded content such as videos, images or articles from third-party websites. Embedded content behaves exactly as if you visited the originating website directly.
Who We Share Your Data With
We may share information with:
- Payment service providers.
- Royal Mail and other delivery companies.
- Website hosting and technical support providers.
- Mailchimp for email marketing services.
- Website security and anti-spam providers.
We do not sell your personal information to third parties.
Meta (Facebook) services may process information where consent has been provided for Facebook Pixel cookies.
How Long We Retain Your Data
- Order information may be retained for up to six years for tax and accounting purposes.
- Marketing information is retained until you unsubscribe.
- Contact enquiries are retained only as long as necessary.
- Comments and associated metadata may be retained indefinitely.
Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of personal data.
- Restrict processing.
- Object to processing.
- Receive a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.
Further Information
We regularly review our privacy practices to ensure your personal information remains secure and protected. In addition, we update this Privacy Policy whenever changes in legislation, website functionality or business operations require it.
Furthermore, we take reasonable technical and organisational measures to safeguard the information you provide through our website. As a result, we continually assess our systems and procedures to help maintain a high level of data security.
However, no method of transmitting information over the internet is completely secure. Therefore, while we work hard to protect your personal data, we cannot guarantee absolute security in every circumstance.
Finally, we encourage visitors to review this Privacy Policy periodically to stay informed about how we collect, use and protect personal information. If you have any questions about this policy or your personal data, please contact us and we will be happy to assist you.
How We Protect Your Data
We use appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.
For the purposes of UK data protection law, Mrs M.E. Scroggy trading as Bali-Hai Mail Order Nursery is the data controller responsible for personal information collected through this website.
ICO Registration Number: ZC167581
Data Protection Complaints
If you have concerns about how we use your personal information, please contact us first and we will investigate the matter promptly.
You also have the right to contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113
Last Updated: June 2026