In the event you are unhappy with any aspect of dealing with Bali-Hai Nursery, Please inform us as soon as possible by any of the methods mentioned on the Contacts page, and we will endeavor to put things right without delay.

In respect of a complaint:

acknowledge your complaint within 5 working days.
keep you informed at all times as to the progress.
reply in full to your complaint within 10 working days.
If for any reason we are unable to deal with your complaint

within these time limits, we will give you the reason why, and a date by which time your complaint will be dealt with.

Throughout any communication with ourselves your comments, feedback, or complaints with being kept in the strictest of confidence.

If after the above customer service process you are still not satisfied, Bali-Hai Nursery agrees to abide by the advice of our local trading standards office. This does not affect your statutory rights as a consumer.