Majority of parcels are posted next working day but please allow up to 21 days for your order to be processed and delivered. Bali-Hai Nursery will take all reasonable steps to deliver your order within the time indicated. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates.
All plant orders are sent Royal Mail 1st Class, Dry goods 2nd Class for or via Special Delivery extra cost.
Next day delivery must be ordered and payment received by 12 noon for delivery on the following day.
Royal Mail 1st Class and carrier deliveries are aimed at next day delivery, please allow 1 – 2 working days for delivery.
We Post on a Monday to Friday each week.
Please click € euro or $ US dollar symbol for sending plants to Europe €. For sending items to rest of the world click $ at top of website page. These prices include post and packing to Europe and Rest of World £ Sterling is only for UK postal addresses. Customers who buy in UK £ sterling I will send an invoice for extra post and packing to send outside of UK.
For overseas customers we use Royal Mail International Signed for Airmail which takes 4-6 full working days after the day of posting. It also takes up to 14 workings days to get a Plant Phyto sanitary Certificate. This phtyo is required for non EU countries and Norway. Please check with your local department of Agriculture for current import regulations before ordering.
We can only send Hostas and Agapanthus plants to USA and Japan no other plants unless you can provide a plant Import permit.
Garden Sundries can be sent to all countries unless your country prohibits the items so please check with your local customs before ordering goods.
In our experience, deliveries within Europe average 4-6 days. Outside Europe, the normal range is 5-9 days. At peak periods such as Christmas, transit times may increase slightly so we do not send items out at holiday times.
Title to any goods supplied to the customer by Bali-Hai Nursery shall remain the property of Bali-Hai Nursery until paid for in full.
If you wish to collect the goods personally, please e-mail us to this effect so that we can make the necessary arrangements.